We are a service business. Our job is to care for your pet as if they were our own. We offer and encourage regular wellness care including complete physical examinations and vaccinations. Laboratory evaluations may be recommended as necessary to more closely monitor a senior pet’s health status. We are able to offer advice on nutrition and behavior. We perform elective surgeries such as spays, neuters, and dental cleanings on a regular and easy-to-schedule basis.

When your pet is ill, we have the ability to hunt down illusive diagnoses and perform many necessary surgeries. In advanced or complex cases we have a network of specialists we work with on a consulting or referral basis. We offer online prescription services and our store has many products and foods to help make meeting your pet’s needs easier.

Appointment Hours

In order to assure animals and their owners are treated in a timely manner, we work on an appointment only basis.

Doctors' hours are:

Admissions

The following guidelines help us to keep things running smoothly:

• Please call ahead for an appointment. This will enable us to provide prompt service with less inconvenience to you and other clients.
• We require that hospitalized and boarding animals be properly vaccinated. This is to protect your pet and others who may be staying with us. Vaccines may be administered while your pet is here if necessary.
• Animals will be understandably uneasy in our waiting room. Please keep your pet on a leash, in a carrier, or securely in your arms.
• Emergency care is available 24 hours a day. Dial 388-2691 and the answering service will page the doctor on call. The doctor will then return your call.
• Admission for surgery or other procedures is generally between 7:30 and 8:30 a.m. We can work outside this box on occasion. Please follow preoperative instructions carefully. Be prepared to spend at least 10-15 minutes when dropping your animal off.
• Animals released the same day of their procedure will generally be ready to go after 4:00 p.m. Please check in beforehand to make sure. Overnight patients will be ready to be discharged after 10:00 a.m. Please allow enough time when picking up your pet to review aftercare instructions with our staff.
• Please wait until after 9:00 a.m. when calling to check on a hospitalized pet. The doctor(s) are doing rounds before this and generally have not made plans for all the patients until at least 9:00 a.m.
• Visiting a sick pet can be healing for the patient and the owner. Please feel free to ask us if this is right for your hospitalized pet.
• Please call ahead for prescription refills. This will allow us time to have the medication ready when you arrive.

Fees

Our fees are based primarily on the time spent and the materials used. We recognize that veterinary care can be expensive, but believe our fees to be of good value. We use many of the same pieces of equipment and diagnostics that are used in human medicine at a significantly increased cost.

Because of the financial demands of maintaining a professional staff and modern facility, payment is due in full at the time of service or when your pet is released from the hospital. Questions regarding projected expenses should be directed to a veterinarian or staff person. We are happy to provide you with an estimate and will make every attempt to do this accurately. Estimates can be difficult in complex medical cases where the direction the illness may take cannot always be predicted. Daily updates of your bill on a hospitalized pet can easily be provided if requested.

For the convenience of our clients we are happy to accept cash, personal checks, Master Card, Visa, Discover Card and Care Credit. Care Credit is a special credit card for medical, dental and veterinary expenses. You may speak to a receptionist to see if you qualify. Unfortunately we are unable to extend in-house credit or any other payment policy. We will be happy to hold checks.

Surgery

Surgery is performed Monday – Friday and is scheduled in advance. New patients being booked for elective surgery will have a pre-operative examination scheduled within two weeks of the procedure. This enables the doctor to be certain of your pet's health and to discuss any concerns you may have about the procedure.

All animals being admitted for elective surgery must be current on vaccinations. Surgical or procedural admission is made between 7:30-8:30 a.m. of the day scheduled. Specific recommendations regarding preparation for surgery must be followed to reduce the risk of complications. No surgery is scheduled on Saturday.

Discharge of surgical patients occurs in the afternoon of the same day or during the following day depending on which procedure is performed. Please do not be afraid to ask questions when your pet is admitted for surgery. We are here to help.

Lodging

Grooming

Regular grooming can prevent or alleviate such problems as painful mats, skin disorders, and excessive shedding. It is also an opportunity to identify problems which might otherwise escape notice without the extra attention. Quickly identifying problems and bringing them to a veterinarian's attention results in a better outcome for your pet. Clean, well groomed pets are more likely to remain healthy!

Appointments for dog and cat grooming are available Monday through Friday. Calling with some advance notice gives you the best choice of a day that will be convenient for you.